Distribution Network with Customer and Metering Services

Network survey

• Assessing the condition of all assets
• Developing network mapping
• Network inventory

Plans & programs

• Developing procedures for each of the activities to be performed in the execution of the contact
• Developing an investment plan to improve the state of the network based on the survey findings

Planning & design

• Revision of existing MV and LV networks to identify network bottlenecks and advise of necessary re-enforcement schemes
• Network re-configuration and schemes for power flow optimization
• Thorough mapping of the network
• Design of substations, overhead lines and underground cables
• Design of distribution network protection schemes
• New connections to customers

Construction of new distribution facilities

• Providing new connections to MV and LV customers
• Construction of indoor and outdoor MV/LV substations
• Extension of the MV and LV overhead networks
• Extension of the MV and LV underground networks

Operations & maintenance

• Efficient operation of the MV and LV distribution network
• Availability and reliability of the distribution network
• Minimizing unplanned interruption
• Responding to customer-related operational and emergency requests
• Public and staff safety

Advanced metering infrastructure

Roll-out of an advanced metering infrastructure for remote operation of MV and LV meters including:

• Remote reading
• Remote connection
• Remote disconnection
• Etc.

Using power line carrier technology for communication between meters and data concentrator units (DCUs) installed next to MV/LV substations.

Customer services

• Managing and analyzing all customer complaints
• Responding to customer related operational requests
• Informing the responsible parties to dispatch the technical teams in order to perform the necessary fault isolation and power restoration

Meter reading & bill collection

• Meter reading management
• Collection of bills issued by EDL
• Maintaining detailed records of customer bill collection and accounts receivable
• Identifying and recording all outstanding accounts
• Reporting all non-paying customers and performing disconnect and re-connect activities
• Generation of relevant indices related to meter reading, collection management and quality of service

• Non-technical losses reduction

• Monitoring & analyzing of non- technical losses by region
• Setting & performing procedure for violations discovery
• Detection and disconnection of illegal connections

• Territory covered 3,000 km2
• 520,000 customers
• 2,000,000 inhabitants
• 850 employees
• 6,000 km of MV overhead network
• 12,000 km of LV overhead network
• 700 km of MV underground network
• 500 km of LV underground network
• 6,000 MV/LV substations